Everything you need to know before booking — from what's included to how to avoid hidden charges.
A man with van service provides a professional driver and van, typically available by the hour or day. It's more flexible and significantly cheaper than a traditional removal company for smaller moves. A standard booking includes the driver, the vehicle, fuel and basic goods-in-transit insurance.
At minimum, a quote should include the driver, vehicle and fuel. Many companies also include a second operative, moving blankets and straps. Always ask explicitly: is there a second person? Is fuel included? What is the minimum charge? A transparent company answers all of this without hesitation.
In London, expect to pay £45–£70/hour for a medium Transit with driver, and £75–£100/hour for a Luton van with driver and mate. Most companies have a minimum booking of 2–3 hours. For a typical 2-bedroom flat move, allow 4–6 hours total including travel, loading and unloading.
Provide: exact collection and delivery postcodes, number of rooms and approximate boxes, floor level at both addresses and whether there's a lift, any large or awkward items (pianos, safes, large fridges), and whether you need packing materials. Vague information produces vague — and potentially inaccurate — quotes.
Be cautious of any company that: refuses to provide a written quote, demands full cash payment upfront, has no reviews on Google or Trustpilot, can't confirm insurance details, or quotes significantly cheaper than every other quote. Check reviews, confirm insurance and get everything in writing.